Article provided by: Be Structured Technology Group, Inc.
Most companies with less than seventy employees prefer to focus on the vitals of their operations. The specifics of IT support are not familiar to a newbie client. IT support takes forms that merge with their client’s system and delivers the best result. Here are four distinct IT support systems:
Onsite tech support
The method is traditional and retains the most potent bragging rights. It can resolve infrastructure issues faster than other ways because it has a more hands-on approach. Should you consider onsite managed services in Los Angeles?
The support team has an objective human approach to problems. It is the best option for companies that want to include their internal team in the maintenance program. The minimal insulation and barrier allow technicians to mingle and learn their roles in service.
You should, however, note that onsite tech support is not as immediate as other forms of support. It is subject to a specific response duration, as the outsourced team finds its way to your location. Onsite support is potentially costly because it includes other metrics like travel and time of service.
Remote desktop support
Remote support is available when the IT consultant can assist regardless of the client’s physical location. It is the fastest way of conducting IT maintenance and troubleshooting common user issues. The fundamentals of the service include a quality Internet connection.
This resolution method works best when the technician is busy with a different location or is too far to offer onsite support. A phone support solution will often include the following services:
- An interactive conversation
- A short response time
- Possibility to transfer files to allow copying and pasting of program codes
Beware that remote managed services in Los Angeles can be unsatisfactory for inherent hardware problems. It can also offer inefficient results for audio and video performance matters.
Phone support is the easiest way to provide prompt service to a savvy in-house technician. It is however, slow for the regular employee who does not understand computer terminologies. It is difficult to relay executable commands because of possible pronunciation errors.
A Be Structured IT consultant can, however, ease the process by spotting vitally important information for the fastest resolution. We can help you minimize execution errors that will inflict additional issues on your software or hardware installation.
This communication method offers more flexibility to both the IT consultant and the customer. The technician can copy commands and send screenshots or videos of how to remove bugs, patch a system, or batch files. Both parties have the luxury of working on the issue at their most convenient times.
It is not suitable for a team that will not receive the email at the same time. Execution errors and communication breakdowns cannot have a quick fix because the channel limits fast interactive and elaborative conversations.
You can use any of our contact options to find an IT consultant who is the most suitable for the given situation. We will decide which support will prioritize affordable and prompt solutions.